Customer Service Coordinator

Reference: ZG/88
Posted: September 28, 2026

A large property developer are looking for an experience Customer Service Coordinator to join their team to deliver excellent customer service & maintain their 5 customer satisfaction rating

You will need to have worked for either a housing association working with defects or for a housing developer in a customer service role. We

• Being the main point of contact for the home owners


• Updating the CRM system logging defects or closing them down


• Complaint management


• Booking in engineers to carry out work in the propertys


• Logging issues & escalating them to the the management team


• Working closely with the customer service team


• Reporting in the customer service manager