Customer Service Coordinator

Customer Service Coordinator (SW46628)

We're working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development. With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high end residential and commercial clients across the UK. Now employee owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments.

Salary & Benefits

Salary: £28,000 - £31,000 per annum (open to discussion DOE)

28 days holiday including bank holidays

Tax free EOT (Employee Ownership Trust) bonus

Free gym membership, pension scheme, free onsite parking, professional training and development, office based in Poole, Monday Friday working hours, significant career progression opportunities

Job Overview

Coordinate all installation projects for bespoke aluminium glazing systems, book installation and remedial visits with the installation team, manage installation team diaries to optimise travel and efficiency; arrange and coordinate parts required for installations and visits; act as the key point of contact for customers throughout their projects; provide updates and resolve issues in a professional and timely manner; support remedial works and post installation requirements.

Responsibilities

• Coordinate all installation projects for bespoke aluminium glazing systems
• Book installation and remedial visits with the installation team
• Manage installation team diaries to optimise travel and efficiency
• Arrange and coordinate parts required for installations and visits
• Act as the key point of contact for customers throughout their projects
• Provide updates and resolve issues in a professional and timely manner
• Support remedial works and post installation requirements

Job Requirements

• Previous experience in customer service or coordination roles
• Experience in managing schedules, bookings, or team coordination desirable
• Background in construction, glazing, or home improvement not essential
• Excellent communication skills via phone and email
• Strong organisational skills with the ability to manage multiple projects
• Solve problems and be solutions focused
• Attention to detail and adaptable to changing requirements
• A collaborative team player, based within commutable distance of Poole