Customer Service Coordinator
Posted 9 days ago by KHR - Recruitment Specialists
Up to £28500 per annum Excellent Benefits
Customer Service Coordinator
Wrotham
£28,500 + Excellent Benefits
Our client is a leading Repairs and Maintenance business based in Wrotham.
Due to ongoing growth, they are currently seeking a Customer Service Coordinator to join their team on a full-time, permanent basis.
The Customer Service Coordinator will provide high-quality service levels to customers as well as support an internal team.
Responsibilities- Maintain internal CRM and call logging systems with updated information
- Liaise with customers regarding reactive maintenance issues, and schedule contractors to complete work on time and within budget
- Support Project Managers with the production of quotes, placing subcontractor orders, purchasing, and ensuring all necessary access permits are obtained for jobs
- Excellent customer service, organisational and administration skills
- Excellent telephone manner, confidence, and enthusiasm
- Excellent IT skills
- Experience in multi-tasking and working to tight deadlines
- An excellent team player with experience in delivering high standards of customer service
This is a fantastic opportunity to join a growing, friendly business that can offer ongoing training and development. An excellent benefits package is on offer, including 25 days holiday plus bank holidays, with an additional day at 3 years, another at 5 years, another at 10 years, and 2 more at 15 years, a pension scheme, and healthcare. Hours for this role are Monday to Friday 8 am-5 pm on-site at their office in Wrotham.