Customer Service Claims Handler

As a Customer Service Claims Handler, you will act as the key liaison between our insurance clients and policyholders, ensuring a seamless and supportive claims experience.

Key Responsibilities

• Serve as the primary point of contact, ensuring policyholders feel supported and valued throughout the claims process.
• Handle incoming and outgoing calls professionally, answering queries with empathy and efficiency.
• Act as a bridge between insurance clients and policyholders, ensuring clear, timely, and effective communication.
• Maintain accurate and up-to-date records of customer interactions.
• Monitor call queues to minimise wait times and enhance customer experience.

Key Skills and Requirements

• Strong communication and interpersonal skills.
• High attention to detail and accuracy in data entry.
• Ability to manage sensitive information with confidentiality and professionalism.
• Customer-focused mindset with the ability to handle challenging situations empathetically.
• Familiarity with GDPR regulations and data protection practices.
• A clean DBS.

Why Work for DASA?

It's an exciting time to join DASA. We have recently experienced the biggest period of growth in our history, creating new opportunities for talented individuals who want to build a long-term career with a successful and expanding business.

At DASA, we are passionate about delivering the highest levels of service to our customers. We are constantly investing in new ideas, technology and processes to improve the way we work and maintain our position as industry leaders.

We are equally committed to supporting our employees. We provide ongoing training, a positive working environment and an attractive benefits package. Our staff turnover is very low, with many members of our team having been with us for more than 15 years.

When you join DASA, you become part of a supportive team that values hard work, innovation and dedication. If you are looking for a stable role with excellent career prospects and the opportunity to grow with a thriving company, DASA could be the perfect fit.