Customer Service Associate (Part time) - 24 Hours

Job Summary

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration, and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

Key Responsibilities

• Support and respect other team members to deliver exceptional resident living.
• Create a positive, memorable experience for residents.
• Deliver all aspects of customer service, including front of house service and exceeding resident expectations.
• Respond positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar's complaints procedure.
• Support events and activities within the community.
• Establish and maintain relationships with University clients.
• Develop and maintain local knowledge and information resources relevant to resident needs (travel, entertainment, amenities).
• Complete administrative tasks including logging maintenance requests, filing and preparing notices, and updating databases.
• Undertake marketing activities such as attending open days and leafleting.
• Carry out sales and leasing activities including viewings, following up on enquiries, and sales conversions.
• Assist with summer community preparations, including move in and move out processes.
• Complete health and safety compliance activities per company policies.
• Participate in on call roster to provide out of hours emergency support.
• Chase outstanding rent arrears following rent collection procedures to meet property targets.
• Promote tenancy extensions and other revenue streams such as vending.
• Raise purchase orders in accordance with procedures.
• Ensure tenant refunds are completed timely and per policy.
• Look to maximise efficiency of utilities.

Key Relationships

On site team members.

Knowledge & Qualifications

• Good level of general education.
• Proficient in Microsoft Office (Word, Excel, Outlook) and other systems such as databases or booking systems.
• Knowledge and understanding of UK Health and Safety requirements and legislation.
• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Good team player with strong relationship building and influencing skills.
• Ability to act autonomously, taking decisions and/or action when required.
• Fluent English verbal and written communication skills.
• Excellent organisational skills with ability to multitask and prioritise.
• Numerical skills necessary to complete the above activities.
• Self aware and culturally aware, adapting communication and negotiation skills to different audiences.
• Flexible approach to work and adaptable to thrive in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.