Customer Service Associate

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world class service in the rental residential real estate business. To learn more, visit .

JOB DESCRIPTION SUMMARY

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

JOB DESCRIPTION Key Role Responsibilities

• Worksaspartofateam,supportingandrespectingotherteammembers,todeliverexceptionalresidentliving.
• Supportsthecreationofapositive,memorableexperienceforresidents
• Deliversallaspectsofcustomerservice,includingacomprehensivefrontofhouseserviceanticipatingandexceedingresidentexpectations.
• Respondspositivelytocustomerqueriesandcomplaints,identifyingandundertakingappropriateactioninlinewithGreystar'scomplaintsprocedure.
• SupportseventsandactivitieswithintheCommunity.
• EstablishesandmaintainsrelationshipswithUniversityclients.
• Developsandmaintainslocalknowledgeandinformationresourcesrelevanttoresidentneedsi.e.travel,entertainmentandamenities.
• Completesadministrativetasksincludingloggingofmaintenancerequests,filingandpreparingnoticesandupdatingofdatabases.
• Undertakesmarketingactivitiessuchasattendingopendaysandleafletingtopromotetheproperty.
• Carriesoutsalesandleasingactivitiesincluding:viewings,followinguponenquiriesandsalesconversions.
• AssistswithsummerCommunitypreparations,includingmove-inandmove-outprocesses.
• CompletesHealthandSafetycomplianceactivitiesinlinewiththeCompany'spoliciesandprocedures.
• ParticipateswhererequiredinanoncallrostertoprovideoutofhoursemergencysupportfortheCommunity.
• Chaseoutstandingrentarrearsfollowingrentcollectionproceduresinmeetingpropertytargets.
• Promotetenancyextensionsandotherrevenuestreamssuchasvending.
• Raisepurchaseordersinaccordancewithprocedures
• EnsuretenantrefundsarecompletedinatimelymannerandinlinewithGreystar'spolicy.
• Looktomaximiseefficiencyofutilities.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses If you receive suspicious requests, please report them immediately to .