Customer Service Assistant (Over, Cambridgeshire)

Job Overview

Customer Service Assistant at Fred. Olsen Travel, Ponders Travel branch (25 High Street, Over, Cambridgeshire, CB24 5NB).

Key Responsibilities

• Act as primary contact for group members, supporting them through enquiry to departure.
• Assist with group cruise bookings and highlight the benefits of group travel.
• Handle administrative tasks, including accurate booking management and financial record keeping.

Qualifications & Skills

• Strong organisational and detail oriented skills.
• Confidence in managing administrative duties and financial information.
• Passion for travel, especially cruise and group experiences.
• Previous travel industry experience is an advantage but not essential.
• Background in administration or customer service is welcomed.

Employment Details

• Vacancy Type: Permanent Full Time.
• Location: Over, Cambridgeshire (25 High Street, Over, Cambridgeshire, CB24 5NB).
• Working Hours: Full time 35 hours per week (Mon Fri 9 am 5 pm). Part time options: 28 hours 4 days or 21 hours 3 days.
• Closing Date: Mon, May 4 2026.

Benefits

• AXA Private Medical and Life Assurance.
• Discounted holidays and cruises.
• Retail discounts and cash back incentives through the Boost Benefits scheme.

Equal Opportunity Statement

Fred. Olsen Travel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable adjustments are provided where necessary.