Customer Service Assistant

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you're creating a helpful and friendly customer experience, we'll be thinking of new ways to reward, develop and invest in you. You'll receive all the training, support and opportunities you need.

Think of it as a down to earth place to work, where you get to go up in the world.

This is a 32 hour per week position and we are looking for someone who is motivated, customer focused and enjoys working as part of a team.

The successful candidate will need to be fully flexible, working a 5 day out of 7 day rota, which will typically include 4 weekdays and 1 weekend day each week. Shift patterns will vary in line with the needs of the business, so flexibility and reliability are essential.

This role will involve a significant amount of manual handling and heavy lifting, so candidates should be comfortable carrying out physical tasks as part of their day to day responsibilities.

We are also looking for someone who is willing to undertake Forklift Truck (FLT) training and become qualified to support the wider store operation when required.

As part of the team, you'll play a key role in delivering excellent customer service and ensuring the store remains welcoming, well stocked and ready to serve customers every day.

About you

Every day you'll be dealing with and assisting customers, so it's important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You'll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We'll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save as you earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do.

We're a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know.

Salary Dependent on Age