Customer Service Assistant

Caterplus - More Than a Meal, It's a Community

At Caterplus, we don't just serve food - we create warm, welcoming spaces where the over 55 community can connect, share, and enjoy great company over delicious meals. Every dish is made with care, fresh ingredients, and a big helping of heart.

What you'll be doing

As a Customer Service Assistant, you'll be the friendly face and first point of contact for our customers, providing helpful, prompt, and professional support. You'll play a key role in ensuring every customer has a positive experience, whether in person, over the phone, or online.

• Greet and assist customers with queries, purchases, or service requests
• Provide accurate information on products, services, and policies
• Handle customer enquiries via phone, email, and in person
• Resolve complaints or escalated issues where appropriate
• Maintain a tidy, welcoming environment or service area
• Process transactions, orders, and returns accurately
• Keep up to date with company offerings and promotions
• Support wider team with general administrative and operational tasks

Working pattern: 5 out of 7 11:00AM - 3:00PM

Job ID: 6378

What can you bring?

• A warm, approachable, and customer focused attitude
• Excellent communication and interpersonal skills
• Experience in a customer service or front of house role
• Strong problem solving and organisational abilities
• Confidence in using IT systems, tills, or booking platforms
• Ability to remain calm under pressure and manage multiple queries
• A proactive mindset and willingness to support the team

Benefits

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn't run on a 9 5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life's important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!