Customer Service Assistant

In our Hospitals division, we make sure teams, patients, and visitors have access to wholesome, comforting food when they need it most. Because good nutrition isn't just fuel - it's part of the recovery journey, and we're proud to play a role in that.

What you'll be doing

As a Customer Service Assistant, in our EastWell Restaurant on C Floor, Clarendon Wing, Leeds General Infirmary, working 5 day over 7 (some Weekend work) you'll be the friendly face and first point of contact for our customers, providing helpful, prompt, and professional support. You'll play a key role in ensuring every customer has a positive experience, whether in person, over the phone, or online.

• Greet and assist customers with queries, purchases, or service requests
• Provide accurate information on products, services, and policies
• Handle customer enquiries via phone, email, and in person
• Resolve complaints or escalate issues where appropriate
• Maintain a tidy, welcoming environment or service area
• Process transactions, orders, and returns accurately
• Keep up to date with company offerings and promotions
• Support wider team with general administrative and operational tasks

Job ID: 6283

What can you bring?

• A warm, approachable, and customer-focused attitude
• Excellent communication and interpersonal skills
• Experience in a customer service or front-of-house role
• Strong problem-solving and organisational abilities
• Confidence in using IT systems, tills, or booking platforms
• Ability to remain calm under pressure and manage multiple queries
• A proactive mindset and willingness to support the team

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life's important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!