Customer Service Assistant - Southampton

How you'll help us live our purpose

We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

It's a purpose that drives everything we do. And you can play your part too - join our dedicated team in Southampton Branch and support you to give our members the great service we pride ourselves on, whatever they're saving for.

This is a part time opportunity with 7.5 hrs per week.

How you'll make a difference

You'll be a friendly face at Southampton Branch when our customers come into branch, assisting with all branch based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You'll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.

What you'll bring to the role:

• Experience of working with customers delivering exceptional service
• Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
• Resilient and able to handle challenging customer situations
• A passion and drive to achieve good customer outcomes
• Confident using Microsoft 365 tools (Word, Excel, Outlook) and able to quickly learn new systems, including AI assistants

Benefits

• An annual colleague bonus of up to 12%
• Matched pension contributions of up to 10%
• 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year (pro rated)
• Colleague Mortgage and Saver products
• Electric vehicle scheme / Cycle to Work scheme
• 2 days' volunteering per year

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Equal opportunities

Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Visa Sponsorship

This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.