Customer Service Assistant - Retail/Welcome Host GPR- Coventry - INTERNAL ONLY

This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.

Our stations team at Coventry are looking for an enthusiastic individual to join the team as a Customer Service Assistant - Retail/Welcome Host GPR

At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.

Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others?

Then this is the opportunity for you!

Here at Avanti West Coast we are pushing the boundaries to set new standards for customer experience and operational excellence across our network. With over 500,000 customers travelling on our network weekly, our Stations Customer Service Assistants are COMMITTED to keeping customers safe at the station and playing a vital role in keeping the network moving seamlessly.

In this role you can bring your AUTHENTIC self to make our customers' experience memorable as they travel through our stations. We want you to be you!

Responsibilities

• Provide travel assistance, information and guidance to customers throughout the station including platforms, concourse and all public areas.
• Taking initiative in problem solving and providing reassurance to customers.
• Ensure the safe and punctual dispatch of all services.
• Keep colleagues and customers safe through completing safety checks on the station.
• Be an ambassador for the company by going above and beyond for our customers.

If there's nothing you like better than learning new things and meeting new people, then you could be just who we're looking for.

Take a look at the role profile here.

Benefits

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

If this opportunity excites you then we want to hear from you! Apply now to join our team and make a difference at Avanti West Coast.

At Avanti West Coast we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves.

Our Avanti West Coast Values

• Passionate - We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
• Committed - We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
• Integrity - We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult.
• Ambitious - We strive to be the best and are curious to new ways of working within our business and the wider industry.
• Authentic - We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.