Customer Service Assistant - Ennistymon

Job Title: Customer Service Assistant

Department: Retail

Reporting to: Shop Manager

Location: Ennistymon

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and, on occasion, you may be required to manage the operations of the shop.

Key Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager, including being responsible for:
  • Opening and closing the shop
  • Managing and guiding the shop team
  • Cash management procedures
• You will have the opportunity to manage on occasion which will lead to further development opportunities.
• Ability to combine working in a fast paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels, which include but are not limited to betting terminals and in shop transactions through the EPOS system in a timely manner.
• Act as a Brand Ambassador by introducing customers to the multi channel/digital journey.
• Work under pressure and remain calm while constantly looking for ways to improve yourself and the shop.
• Maintain shop presentation standards to a high quality throughout your working day.
• Ensure that all procedures (safety, compliance and shop operations) are always followed.
• Passionate about working within a team environment.
• Adhere to Social Responsibility duties.
• Introduce customers to our many in shop and online offerings/products.

Knowledge, Skills and Experience Essential Skills and Experience

• Customer service focus
• Operate with trust and integrity
• Flexibility as the business operates 7 days a week
• Adaptability to shop environment
• Great attention to detail and strong numeracy skills
• Enthusiastic people person who can work on own initiative and as part of a team
• Keenness for sporting industry/events and confidence to build rapport and relationships with customers
• Ambitious and driven to progress within the company
• Promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• Proven good cash handling approach

Desirable Skills and Experience

• Industry/retail experience welcomed but not essential; full training will be provided to expand knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.