Customer Service Apprenticeship

Find Your Next Challenge At
Acorn Stairlifts UK

We are offering a Customer Service Apprenticeship at our Head Office in Steeton, West Yorkshire. Where you can gain valuable experience while studying at college. Develop essential skills, work alongside a supportive team, and contribute to delivering excellent customer service. If you're eager to learn and grow, we'd love to hear from you!

Working Hours: Monday - Friday, 8.30 - 5.00pm

Salary: £9.40 p/h + (up to £2400 per year in KPI related incentives)

Benefits of working at Acorn:

• Induction and training programme
• Investors in People award
• Healthcare and pension provisions
• Free on-site parking
• Excellent transport links to Leeds, Bradford, and Skipton
• Cycle to work scheme
• Company Events
• On site Canteen (Subsidised food)

The Ideal Candidate

• Has good working knowledge of Microsoft Word and Excel
• Excellent written and verbal communication skills

Must be able to display the Acorn Values

OUR VALUES

• Quality of the products we make and sell and the service we provide
• Unity Working together as one team
• Integrity Acting responsibly and honestly to deliver on our promises
• Caring About our customers, each other, and the wider community
• Ambition Taking Pride in all we do and striving to improve

Key Responsibilities

• Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
• Resolving minor technical problems over the phone, and if unable to resolve, allocating effectively for a Service Engineer to attend
• Ensuring all breakdown calls are attended to within a 24hr period
• Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor