Customer Service Apprenticeship - Home Connections

Job Description Please wait Customer Service Apprenticeship - Home ConnectionsReq ID: 58375Posting Start Date: 06/05/2026Job Function: EE Contact CentresDivision: ConsumerJob Location: GBR Sheffield EndeavourAdvertised Salary: 23,110 Service Guide Apprenticeship - Home Connections Location: Sheffield Salary: £23,110.00 (rising with successful completion of apprenticeship milestones) Hours: Full time Programme: Permanent role with Level 3 Accredited Learning ProgrammeMaking it a great opportunity if you're looking to earn, learn and build a long term career - all at the same time. What you'll be doing As part of our Home Connections team in Sheffield, you'll speak to customers over the phone when they first join EE. You'll guide them through getting their products and services connected, help with any early questions about their order, in home set up, and support them with queries about their first bill.You'll be the reassuring voice that helps customers get started smoothly - making a real difference from day one.You don't need specific experience to join us. If you're naturally helpful, calm under pressure, and enjoy building relationships, we'll give you all the training and support you need.Gain a nationally recognised qualificationReceive structured training, coaching and regular feedbackSpend dedicated time learning new skills alongside your day jobBuild confidence and capability to grow your career at EEFlexibility that works for real lifeWe know life doesn't stand still. Like many roles at EE, this opportunity is designed with flexibility in mind. We'll support you to be successful by helping you balance work, learning and life - whether that's attending appointments, managing family commitments, or developing your skills.This includes:The ability to schedule your own breaks and bank timeSupportive managers and learning coachesThe option of occasional home working (once trained)A great starting salary of £23,110.00 Huge discounts on EE & BT products, including Mobile and Broadband - saving you hundreds of pounds every yearClear career pathways, with ongoing development and progression opportunities after your apprenticeshipSeason Ticket Travel Loan to help cover travel costs upfrontVolunteering days to support causes that matter to youOptional Private Healthcare and Dental coverOn top of all of this, you'll be part of a supportive team with a great culture, meaningful coaching, and tailored training to help you build a lasting career with EE.Whether you're starting out, changing direction, or looking for a role that helps you grow - we'd love to hear from you. Please wait