Customer Service Apprentice - Stephen Burdon Solicitors

As part of your apprenticeship, you will work towards a Customer Service qualification, gaining the skills and knowledge necessary for a successful career in client-facing roles. You will receive on-the-job training and mentorship from experienced professionals in a legal setting.

Responsibilities

As a Customer Service Apprentice, your duties will include:

Client Interaction

• Greeting clients and visitors in a professional and friendly manner.
• Handling incoming calls, taking messages, and transferring calls to the appropriate team members.
• Responding to client inquiries via email or in person, ensuring timely and accurate information.

Administrative Support

• Scheduling appointments and maintaining an accurate diary system.
• Assisting with the preparation and distribution of documents, letters, and client correspondence.
• Ensuring client files are up-to-date and securely maintained in compliance with GDPR regulations.

Problem Solving

• Addressing and resolving client concerns or escalating them to the appropriate person.
• Providing clear and concise explanations of processes to clients when required.

Team Collaboration

• Supporting solicitors and other staff with day-to-day tasks to ensure seamless client service.
• Contributing to team meetings and suggesting improvements for client care.

Compliance and Ethics

• Ensuring all interactions are conducted with the highest level of confidentiality and professionalism.
• Adhering to firm policies and industry regulations.