Customer Service & Sales Administrator

Location: Bournemouth

Salary: £25,283

Hours: Monday to Friday, (9am-5pm)

We're expanding our team and looking to hire customer-focused people to join our Bournemouth Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. It'll be your job to make sure they have a great experience and get details of the best insurance package which meets their needs.

No previous insurance experience is required all training is provided

How you'll make an impact

During your first few weeks, you'll be in our training academy where we'll give you all the training you need to be a huge success in your new career! This training includes things like insurance fundamentals, the handling of insurance policies, systems and process training.

To help progress your career further with us, we also offer an excellent progression programme as well as fully funded professional insurance qualifications (CII).

In this role, you can expect to help people with a wide range of queries such as setting up home insurance policies and capturing information, whilst guiding each customer through their individual needs.

On a day-to-day basis, you'll:

• Support the Sales Team by providing administrative assistance, managing customer information, and ensuring all documentation and updates are completed accurately
• Handle insurance quotes over the phone by providing clear information and ensuring customers receive the cover that best suits their needs.
• Support customers by answering calls and gathering the information required to update policies, resolve queries and address any concerns they may have.
• Make sure every customer finishes the call feeling supported, informed, and positive about their experience.
• Manage a variety of tasks at once, working confidently across multiple systems while contributing to a collaborative and friendly team environment.
• Maintain a high standard of service, accuracy, and professionalism in all customer and administrative interactions.

Why Join Us?

• Continuous training and development, including CII qualifications
• Supportive team culture with social events and a great work environment
• Flexible work options, including condensed hours
• Additional perks such as childcare support and event tickets

How you'll make an impact

• At least one year of office experience in a regulated environment
• Strong telephone communication and customer interaction skills
• Highly organised with the ability to manage daily tasks and targets
• Confidence in working with stakeholders and management

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we'll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days pe year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care