Customer Service & Acquisitions Lead

Salary £30,616 per annum (Pro rata for part time) + a generous 28% night premium where nights are worked

Basis Full time

Monitoring & Response Officer

15/02/2026

Job details

Salary £30,616 per annum (Pro rata for part time) + a generous 28% night premium where nights are worked

Contractual hours 24.89

Date posted 21/01/2026

Job reference COLREQ01583

Job description

• Contract type: Permanent
• Working Hours: 3x part time - 2 4.89 hours per week across a 24/7, 365 day period - non fixed working pattern

Due to expansion of our Helpline Service across North Essex, we have a number of vacancies available to join our team. Do you have experience of working within a customer focused role? Are you looking for a complete career change and something outside your comfort zone? Looking for a role that allows flexibility to work within the community across North Essex? You could be our next colleague.

This post will work with colleagues who are professional, caring and committed to delivering the very best service to our customers operating 7 days a week, 24 hours a day. This dual role will be covering the monitoring centre and our Helpline service.

Helpline - Established for over 25 years, we offer a telecare monitoring and falls response service to the residents of North Essex. This role involves responding to our customers that have fallen within their own homes. With our specialist lifting equipment, we aim to safely lift the customer and leave them comfortable at home. We are also embarking on a significant digital transition of all our Helpline equipment, and you will therefore be supporting this role out by installing new equipment.

A calm, methodical and caring personality is required for this role; no previous experience relating to the above roles is needed as all training and support will be provided.

You must have a full clean driving licence, as you will be driving one of our fleet of branded automatic vehicles, that are used whilst undertaking the Helpline role.

Preferably, you will have an enhanced DBS Check with Barring required and an SIA CCTV Licence. If successful, you will be expected to pass an enhanced DBS check and a full medical assessment.

On the job training will be given for both roles.

Monitoring Centre - You will be answering all our incoming Helpline alarm calls and out of hours answering all Colchester City Council calls and dealing with Colchester Borough Homes housing repairs. You will also be observing a network of high definition, digital CCTV cameras through Colchester City Centre, liaising with a range of businesses and teams across the city and with the emergency services where necessary.

You will be required to work various shifts as we operate 24 hours a day, 7 days a week. You must be able to cover the full range of shifts across the 7 day week, with the set shift times as:

• Early 0600 - 1400
• Late 1400 - 2200
• Night 2200 - 0600

If you have any questions regarding the role then, please email one of the Monitoring & Response Service Managers

• Nicola Cable on
• Helen Wigley on

Colchester Amphora Trading Ltd has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.