Customer Service Agent

Reference: JUN

Location: Kidderminster

Salary: £28,734 pa + bonus up to £1,408 pa

Weekly Hours: 42.5 hours / week

Shift Patterns: 8am to 5.30pm Monday to Friday - 1 hour lunch; 8am to 12pm Saturdays (rotation).

Customer Service Agent Responsibilities

You will be the first point of contact for customers, confidently delivering a great service with a smile. You will manage multiple tasks concurrently - sourcing vehicles to enable bookings, resolving customer rental queries, administering customer accounts, and overseeing daily vehicle movements in and out of the branch.

Qualifications

• Full UK or EU Driving Licence
• Excellent customer service skills
• Strong administrative skills
• Calm, can do attitude and ability to work in a fast paced environment
• No prior vehicle rental experience required; induction training provided

Benefits

• Quarterly bonus scheme (up to £1,408 pa OTE)
• 24 days holiday, increasing to 26 days with service; option to buy or sell up to 5 extra days per year and an extra day off for birthday
• Free life assurance (2x your salary)
• Well being services (24/7 GP service, mental health support, physiotherapy, Health Cash Plan, Dental Plan, Travel Insurance)
• Exclusive colleague only vehicle leasing schemes
• Pension & save as you earn share scheme
• Benefits App with retailer discounts and cashback deals (e.g., Tesco, Asda, Currys, B&Q, Wickes)
• Stream App for financial wellbeing, flexible pay dates, savings, discounts, and financial coaching

EEO Statement

We are committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.