Customer Service Agent

Customer Service Agent

Reference: JUN

Expiry date: 15:23, Wed, 8th Jul 2026

Location: Milton Keynes

Salary: £28,734 pa + bonus up to £1,470 pa OTE

Weekly Hours: 42.5 hours / week

Responsibilities

• Act as the first point of contact for customers, providing outstanding service with a smile.
• Source vehicles and confirm bookings.
• Resolve customer rental queries and administer customer accounts.
• Oversee daily vehicle movements in and out of the branch.
• Perform general administrative tasks as required.

Qualifications

• Excellent customer service skills and a calm, can do attitude.
• Strong organisational and administrative abilities.
• Full UK or EU driving licence.
• No prior vehicle rental experience required; induction training provided.

Benefits

• A fantastic quarterly bonus scheme (up to £1,407 pa OTE)
• Start with 24 days, increasing to 26 days with service, with the flexibility to buy or sell up to 5 extra days each year.
• Free life assurance (2x your salary)
• Well being services (24/7 GP service, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance)
• Exclusive colleague only vehicle leasing schemes
• Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes)
• Stream App for financial wellbeing, including control over pay dates, money saving options and access to a financial coach

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know.