Customer Service Agent
Posted 9 hours 35 minutes ago by Job Search Place Limited
Europcar Mobility Group: "We help to change the way you move." Our purpose is to help change the way you move, guided by core values of happiness, change, responsibility, respect, and unity. Our culture values diversity and treats everyone with dignity and respect.
Responsibilities- Create the optimal rental experience by maximising sales and service opportunities for every customer.
- Assist in queue management at Dublin Airport Terminals and off site locations to facilitate shorter wait times and a smooth customer experience.
- Help backlogs at various pressure points across all departments.
- Provide excellent customer service in all customer contact situations.
- Handle all customer needs with professionalism and confidence.
- Handle all telephone and email inquiries in a friendly and helpful manner.
- Adhere to all company policies, procedures, and safety guidelines.
- Take responsibility for own health and safety and that of other work colleagues.
- Perform ad hoc duties in line with business needs.
- Full B driving licence held for a minimum of 2 years (advantage).
- Excellent phone handling and communication skills.
- Experience in customer interactions in a fast paced environment is advantageous.
- Strong IT skills and proficiency in Microsoft Office packages (Outlook, Excel, PowerPoint, etc.).
- Strong attention to detail and conscientious approach to work.
- Driven, charismatic, and eager to learn in a fast paced, rewarding environment.
- Competitive salary.
- Starting twenty nine days of holiday (including bank holidays), increasing with length of service.
- Medical refund scheme.
- Enhanced statutory sick pay.
- Occupational pension: Employer contribution 1.5%, employee contribution 2%.
- Enhanced maternity and paternity benefits.
- Access to Hubex benefits and discounts platform.
- Life assurance x2 basic salary.
- Employee assistance programme.
- Opportunities for career advancement and professional development.
- Voluntary flu vaccination voucher.
- Bike to work scheme.
Europcar Mobility Group is an equal opportunities employer committed to providing equal employment opportunities for all qualified persons. We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion or any other dimension of diversity. If you require accommodations or assistance during the application or interview process, please let us know.