Customer Service Agent

Reference: MAY

Location: Kidderminster

Expiry date: 08:54, Mon, 8th Jun 2026

Salary: £28,168.00 pa + bonus up to £1,408 pa

Weekly Hours: 42.5 hours / week

Shift Patterns: 8am to 5.30pm Monday to Friday - 1 Hour Lunch, 8am to 12pm Saturdays on a rotation.

Benefits: A superb range of exclusive, colleague only benefits and discounts.

As the UK's leading vehicle rental specialists, we make a commitment to keep our customers mobile, that's what we do.

As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

Your responsibilities include:

• Serving as the first point of contact for customers, delivering great service with a smile.
• Managing multiple tasks such as sourcing vehicles, resolving rental queries, administering customer accounts and overseeing daily vehicle movements in and out of branch.
• Operating with a calm, can do attitude, leveraging customer service and administration skills.
• Utilising a full UK or EU driving licence.

No prior industry or vehicle rental administration experience is required, as our proven induction training will take care of that.

We offer the following benefits (in addition to your basic salary):

• A quarterly bonus scheme (up to £1,408 pa OTE).
• Paid holiday days starting at 24 days, increasing to 26 days with service, plus flexibility to buy or sell up to 5 extra days per year and an extra day off to celebrate your birthday.
• Free life assurance (2x your salary).
• Well being services including 24/7 GP service, mental health support and physiotherapy, as well as Health Cash Plan, Dental Plan & Travel Insurance.
• Exclusive colleague only vehicle leasing schemes.
• Pension and save as you earn share scheme.
• Benefits App offering unlimited access to retailer discounts and cashback deals.
• Stream App for all our colleagues - a financial wellbeing app that lets you control your pay, set up pay options, put money aside each month, get discounts and access a financial coach.

We have over 60 branches nationwide and are part of ZIGUP, a leading provider of integrated mobility solutions across the UK, Ireland and Spain.

We're committed to building a diverse, inclusive and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities and abilities and will make adjustments as needed at any stage of the recruitment process.

We are agile. We are experts. We are imaginative. We are reliable.