Customer Service Agent

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Customer Service Agent

Reference: APR

Expiry date: 10:19, Fri, 8th May 2026

Location: Birmingham

Benefits: A superb range of exclusive, colleague only benefits and discounts

Salary: £28,166 + bonus up to £1,387 pa OTE. Weekly Hours: 42.5 hours / week

We're here to keep people moving, that's what we do.

As a Customer Service Agent, you play a key role in taking our award winning service directly to customers' doors, expertly making sure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent at Auxillis

An Auxillis branch is a busy, fast paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You're often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don't need any previous industry or vehicle rental administration experience to join our team. Our proven induction training will take care of that! You'll need all of your customer service know how, administration skill and most importantly your calm, 'can do' attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

Benefits

Of course, a great basic salary, but there's much more available for you at Auxillis than just that. Some of our most popular benefits include:

• A fantastic quarterly bonus scheme (£1,387 pa OTE)
• Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you'll have public holidays too, plus an extra day off to celebrate your birthday!
• free life assurance (2 x your salary)
• well being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague only vehicle leasing schemes
• pension & save as you earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid, it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.

We are agile. We are experts. We are imaginative. We are reliable.