Customer Service Agent

Reference: MAR

Expiry date: 10:47, Fri, 8th May 2026

Location: Leeds

Salary: £28,166 pa + bonus up to £1,387 pa OTE

Weekly Hours: 42.5 hours / week

Customer Service Agent

We're here to keep people moving, that's what we do.

About the Role

As a Customer Service Agent, you play a key role in taking our award winning service directly to customers' doors, expertly ensuring our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent at Auxillis

An Auxillis branch is a busy, fast paced place. As a Customer Service Agent you will be right at the centre of it. You're often the first point of contact for customers; confidently delivering a great service with a smile is second nature. You excel in managing multiple tasks - from resolving rental queries, administering customer accounts, to overseeing daily vehicle movements in and out of the branch.

Previous industry or vehicle rental administration experience is not required; our proven induction training will cover that. You will need customer service know how, administrative skill, a calm, can do attitude, and a Full UK or EU driving licence.

Benefits

In addition to a competitive basic salary, we offer a range of benefits:

• A fantastic quarterly bonus scheme (£1,387 pa OTE)
• Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you'll have public holidays too, plus an extra day off to celebrate your birthday!
• free life assurance (2 x your salary)
• well being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague only vehicle leasing schemes
• pension & save as you earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

We're committed to building a diverse, inclusive, and respectful workplace. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.

We are agile. We are experts. We are imaginative. We are reliable.