Customer Service Agent

WEECOVER is revolutionizing insurance distribution in Europe through our cutting-edge Insurance-as-a-Service platform. With 30+ insurance partners and recognition as Spain's market leader and growing internationally, we're transforming how insurance products reach consumers - making it seamless, efficient, and accessible for everyone.

Our Impact:

• Enabling 30+ major brands to embed insurance in their customer journey
• Growing 100% year-over-year
• Award-winning insurtech platform recognized for innovation

Do you want to be part of the leading insurance project in Spain and one of the top worldwide, with significant impact potential? Are you passionate about customer service? Keep reading, we want you on our team!

We are looking for an International Customer Service Agent.

What will my tasks be?

Customer Assistance: Support end consumers with understanding insurance products and resolving any related issues.

Information Provision: Provide clients with detailed information about products and coverage options.

Incident Management: Address and manage customer issues in collaboration with the operations team.

Client Follow-up: Track and follow up with clients to ensure resolution of their issues and maintain positive interactions with the company.

Administrative Collaboration: Work with the administration team to effectively manage client relationships

What profile are we looking for?

Ability to provide customer service in the following languages: English & Spanish. French and Portuguese are a plus.

Client Interaction: Ability to interact with end customers, empathy, and service orientation.

Problem-solving and Management: Service-oriented problem-solving and management skills.

Administrative and Communication Knowledge: Familiarity with administration and customer communications, including Hubspot, Aircall, WhatsApp, etc.

Learning and Excellence: Orientation towards learning and excellence.

Technology and Online Contracting: Knowledge of technology and/or online contracting processes.

Proactivity: Proactive attitude to improve any process or operation.

Ideal but not essential

Startup and Digital Experience: Experience in startup and digital environments.

Insurance or Financial Products: Experience in insurance or financial products.

We offer you

Attractive Salary Package:

Flexible Work Schedule: (Hybrid on-site & remote)

Personalized Training Program:

Growth Opportunity: A chance to join a great team and structure from the beginning and grow.

Continuous Learning: Learn something new every day as we evolve a revolutionary platform with a dynamic and highly experienced team.

Excellent Work Environment: ️

Great Location in Barcelona: On-site presence is essential.

Entrepreneurial Spirit Development: Fostering creativity, initiative, and idea exchange.

Process

Initial Contact Interview (1 hour)

Interview with Our Team (1 hour)

Confirmation Interview with Founders and One-day (1 hour)

If you do not meet these criteria (speaks professional english & spanish) and do not currently live in the Barcelona area, please refrain from submitting your application, as it likely will not be pre-selected.