Customer Service Advisors

We are looking to recruit to a vacancy within our City Telecare Services 24 hour control room.

You will be responsible for handling emergency calls from elderly and vulnerable people on our Telecare Service and handling emergency out of hour's telephone calls on behalf of the City Council, dealing with housing repairs, highways issues and many other vital City Council services.

It's an incredibly fast paced but exceptionally rewarding role that requires quick but effective decision making. You'll be compassionate, empathetic and have exceptional communication skills but be able to cope with competing demands, sometimes in stressful conditions. You'll need to be able to work independently and on own initiative whilst operating as a committed member of the team.

Shift Pattern:

• 21 hours per week working a shift pattern;
  • 3 days 10.00-16.30 (earlies)
  • 3 days Off
  • 3 days 16.00-22.30 (lates)
  • 3 days off
  • These hours include weekends and Bank Holidays

Successful candidates will also be expected to attend a monthly team meeting held on a Wednesday hrs.

What we can offer you:

Salary: The salary band for this role is £32,061 - £36,362 per annum (pro rata). The starting salary is £32,061 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

• Excellent local government pension with 15.2% employer contribution
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Generous holiday 25-31 days, based on role and service
• Flexible working options (role-dependent)
• Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
• Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit:

Employee benefits (southampton.gov.uk)

Recruitment contact details:

Email: Tel:

For more information about SCC please visit Southampton City Council