Customer Service Advisor (private medical)
Posted 11 days 17 hours ago by Office Angels
Customer Service Advisor (Private Medical)
Location: Manchester - university area
Salary: £30,000 per annum
Shift pattern: 8-4:30 / 9:30-6, Monday - Friday
Applicants must be able to do both shifts
Office based
What You'll Do- Call Handling & Patient Support
- Answer incoming calls professionally and empathetically.
- Respond to patient inquiries with clear and accurate information.
- Handle sensitive situations with discretion and professionalism.
- Manage high call volumes while remaining calm and efficient.
- Appointment Management
- Book, amend, and cancel patient appointments following procedures.
- Prioritise urgent cases appropriately and provide detailed information about services and procedures.
- Maintain accurate records of call details and outcomes.
- Confidentiality & Compliance
- Uphold strict patient confidentiality in line with GDPR.
- Follow policies related to data protection and information governance.
- Previous experience in call handling or a customer service role, preferably within healthcare.
- Excellent communication and listening skills.
- The ability to stay calm under pressure while multi-tasking.
- Strong ICT skills and experience with data inputting.
- Empathy and professionalism in all interactions.
- Annual Leave: 25 days plus Bank Holidays.
- Overtime & TOIL: Opportunities available.
- Health Cover: Private health cover after a 6 month probation.
- Pension Scheme: Employee pension contributions.
- Birthday Day Off: Celebrate your special day!
- Employee Assistance Programme: Support when you need it.
- Bike2Work Scheme: Get active and save on commuting.
- Willingness to undertake an Enhanced DBS check.
- Right to work in the UK.
- Flexibility to work occasional out-of-hours, including weekends.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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