Customer Service Advisor Orders

Posted on: 6/4/2026 - Apply before: 6/13/2026

• You will be placing orders at the customer request, ensuring they are placed accurately, and any special requirements are added to the account for the relevant colleagues to see and action
• Dealing with customer complaints at first point of contact, ensuring the customer is dealt with professionally and a suitable resolution is reached which is acceptable for both the customer and BOC will be part of your job
• You will be liaising with other departments in regard to external customer accounts, i.e. when the account has been placed on hold due to credit management issues, hence speaking to the credit management team and relaying the information supplied, back to the customer
• Further you will be acting as first point of contact for any new customers which would like to open an account with BOC. Thus, ensuring the customer requirements are taken accurately and logged to the relevant department, so this can be actioned, and the new business gained

What makes you great

• You have a passion for customer service
• With your positive attitude and your great problem-solving skills, you find it easy to find solutions for any challenge
• You have a confident and articulate telephone manner
• The ability to work in a fast-paced environment is required for this job
• As a team player you bring the drive to achieve personal Targets
• You have the ability to stay calm and composed in challenging situations
• Excellent IT skills are necessary for this role
• In addition you must have a high level of personal integrity

Why you will love working with us

We are the largest provider of industrial, medical and special gases in the UK and Ireland. Our values - Safety, Integrity, Accountability, Inclusion and Community - are at the heart of everything we do, creating an environment where people work safely, innovatively, and inclusively.

What we offer you!

We offer a competitive salary and benefits package with pension and life assurance as standard. In addition, we offer 25 days paid leave and a range of other flexible leave benefits, along with a recognition & reward platform that celebrates great work and provides health and well being benefits.

We are an equal opportunity employer committed to fostering an inclusive environment where everyone feels welcome, valued and empowered to bring their whole selves to work every day. We are more than happy to work with you to provide reasonable adjustments to enable you to present your best self.