Customer Service Advisor (Full Time)

This is an exciting opportunity to join the Corporate Customer Team within the ACE Directorate as a Customer Service Advisor. The role represents a unique opportunity to join a dedicated, supportive and friendly team delivering a high standard of customer service to the residents of Sandwell.

Job Description

The role is working within our contact centre team dealing with enquiries and providing information and advice regarding a wide range of Council services.

We are looking for someone with excellent customer service and communication skills who is warm, friendly, professional and can also use their initiative. You will need the ability to deal with a diverse range of customers, some of which can be challenging so there is a need for resilience, as well as the ability to cope with change in a fast-paced environment.

Key Requirements:

• Previous experience working in a customer facing or contact centre environment for 12 months
• Ability to work independently and collectively as a good team player
• Exceptional verbal communication skills who can remain calm and professional
• Proficient in using computer systems
• Maintain accurate records of enquiries and resolutions, and update customer information records
• A passion for helping customers and delivering outstanding customer experiences
• Strong active listening skills with the ability to empathise
• To be flexible to the needs of the service
• If you enjoy talking to and helping people, as well as problem solving, we would love to hear from you.

This is a permanent post - 18.5 hours per week

Working Monday/Tuesday - 7.30hrs / Wednesday - 3.30hrs on a rota basis between 8.00am - 5.30pm

Interviews will take place: Friday 22nd May 2026

Company: Sandwell Metropolitan Borough Council

Salary: Band D, SCP 9 -17 (£27,254- £31,022 per annum)

Location: Sandwell, West Midlands

Sector: Corporate Services, Administration, Communications

Job Role: Advisor

Job Type: Full Time

Expires: 08/05/2026