Customer Service Advisor- Email/Webchat

Customer Service Advisor - Email/Webchat
Temp to Perm opportunity/Immediate Starts

Akkodis are currently working in partnership with a leading service provider to recruit a number of Customer Service Advisors with excellent communication skills to provide email and webchat support.

The Role
As a Customer Service Advisor you will specialise in customer correspondence, you will provide written support to customers' through email, letter and live chat within agreed time scales and in an appropriate manner.

The Responsibilities
* Deliver exceptional customer service
* Respond to emails, letters and live chat enquiries and complaints from customers
* Achieve performance objectives while adhering to standards
* Maintain accurate records on CRM system
* Respond to customers correspondence according to the relevant passenger charter and business process
* Work across all business areas to understand route cause of customer contact and assist with continuous improvement
* Maintain our systems and equipment by reporting any problems
* Identifying and escalating high profile/priority customer contact to the Management Team

The Requirements
* Excellent verbal communication skills
* Good comprehension of English and ability to write English quickly, concisely and effectively
* Demonstrable skills and ability to provide a customer focussed service, responding proactively and positively to challenges, keeping customers informed and managing expectations appropriately.
* Ability to manage situations in which customers are unhappy about the level or quality of service/response and to find solutions to the points raised.
* Collect evidence and investigate customer compensation claims
* Capacity to communicate effectively using all forms of media
* Confident in highlighting issues identified while carrying out duties
* Excellent organisational skills coupled with the ability to prioritise work
* Active listening skills
* Computer literacy Microsoft office 365 (essential)

If you are looking for an exciting new challenge to join a evolving team and play a key role in the continued success of an organisation please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.