Customer Service Advisor

Customer Service Advisor Customer Service Representative Customer Support Advisor Contact Centre Advisor Crewe, Cheshire Full-Time 40 Hours per Week 7-Day Rota Variable Shifts Introduction Acorn by Synergie is recruiting for Customer Service Advisors to join a growing team in Crewe, Cheshire.

This is an excellent opportunity for someone with experience in customer service, contact centres, retail, hospitality or another service-focused environment who enjoys helping people and finding solutions.

You'll handle customer enquiries, understand their needs and take ownership of issues through to resolution, while working as part of a supportive and collaborative team.

If you're a confident communicator who can stay calm under pressure and genuinely enjoys making a difference to customers, we'd like to hear from you.

What We Offer

• Full-time position, 40 hours per week. 7-day rota with variable start and finish times.
• Free onsite parking.
• Free access to onsite gym facilities.
• Access to the Acorn by Synergie Worker Wellbeing Programme.
• Acorn by Synergie rewards, discounts and offers scheme.
• Supportive, friendly and inclusive working environment.
• Opportunity to develop your customer service skills within a growing team.

Key Duties

• Handle inbound customer enquiries professionally and with empathy.
• Listen to customers, understand their needs and identify appropriate solutions.
• Take ownership of customer issues and work towards the best possible outcome.
• Provide clear and accurate information using a range of internal systems.
• Resolve queries efficiently while maintaining high customer service standards.
• Work closely with specialist teams when additional support is required.
• Maintain accurate and up-to-date customer records.
• Handle customer information responsibly and maintain high standards of data security.
• Contribute positively to a team environment focused on collaboration and customer satisfaction.

Requirements

• Previous experience in customer service, contact centre, retail, hospitality or another service-based role.
• Excellent verbal communication and active listening skills.
• Positive, professional and customer-focused approach.
• Confident using computers and able to learn new systems quickly.
• Ability to remain calm, organised and professional in a busy environment.
• Strong problem-solving skills and willingness to take ownership of customer queries.
• Ability to work effectively as part of a team.
• Flexible approach to working hours and shift patterns.

Working Hours

The role involves working 40 hours per week across a 7-day rota, with variable start and finish times within the following core opening hours: Monday-Friday: 8am-8pm Saturday: 9am-6pm Sunday: 10am-5pm You will be required to work one weekend day for two out of every three weekends, with the third weekend fully off.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).