Customer Service Advisor

The RoleWe're looking for a positive, people focused Customer Service Advisor to join our London Depot team. This is a fast paced, customer facing role where you'll play a key part in delivering a smooth and friendly experience for everyone who gets in touch. As the first point of contact, you'll bring confidence, enthusiasm and a solutions driven mindset to every interaction, helping customers feel supported from order through to delivery.Key ResponsibilitiesBe the main point of contact for customers, handling enquiries in a friendly, professional and engaging way.Process customer orders and repeat orders accurately, keeping things running smoothly and meeting service expectations.Support with customer complaints and returns, working proactively with internal teams to find positive resolutions.Respond to questions about deliveries, orders and account details, keeping customers informed and reassured.Spot opportunities to improve how we work and share ideas that enhance the customer experience.Keep records up to date, complete reports and support with general administrative tasks.Key Skills & QualitiesStrong communication skills and a confident, approachable mannerGreat attention to detail and solid organisational skillsAbility to stay organised and handle multiple tasks in a busy environmentA proactive, solutions focused approach to problem solvingLocation: 215 Tunnel Ave, London SE10 0QWWorking Days: Monday to FridayWorking Hours: 8:30am - 5:00pmOur Commitment to InclusionBrenntag provides equal employment opportunities to applicants and employees of all backgrounds and identities. We value difference because it strengthens our organisation and drives innovation. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental or family status, or any other protected characteristic. We welcome applications from women, men and non binary candidates of all ethnicities and socio economic backgrounds.Brenntag TA Team