Customer Service Advisor

Customer Service Advisor - Earn £12.87 per hour - Full Time - Temporary to Permanent

on behalf of a well-established care provider for compassionate and customer-focused Customer Service Advisors. This is an excellent opportunity to join a supportive team where you will help families make important decisions about care for their loved ones.

This is a

12-week temporary assignment with the potential to become permanent, subject to business growth and client requirements.

Employee Benefits:

• £12.87 per hour
• Full-time hours
• 12-week temporary assignment with potential for permanent opportunities
• Supportive and friendly team environment
• Full training provided
• Opportunity to make a real difference to people's lives

Shift Pattern:

The Customer Care Team operates during the following hours:

• Monday to Friday: 8:00am - 6:00pm
• Saturday & Sunday: 9:00am - 5:00pm
• Working 1 in 2 weekends on a rota basis

Responsibilities:

• Handling inbound and outbound calls, voicemails and online enquiries
• Listening to customers with empathy and understanding their individual needs
• Providing reassurance and guidance throughout the enquiry process
• Booking care home show rounds and appointments
• Managing enquiries from first contact through to admission
• Scheduling follow-up calls and maintaining accurate records
• Liaising with care home teams to coordinate appointments and assessments
• Handling calls from relatives, suppliers and job applicants professionally
• Delivering an outstanding customer experience at every stage

Requirements:

• Have excellent communication and listening skills
• Are compassionate, patient and empathetic
• Have previous customer service experience (call centre, retail, hospitality, healthcare or similar)
• Can remain calm and professional in sensitive situations
• Are confident using computer systems and updating customer records
• Take ownership of their workload and follow tasks through to completion
• Are flexible to work weekends on a rota basis

About You:

You enjoy helping people and take pride in delivering excellent customer service. You are organised, resilient and able to build trust quickly over the phone. Whether your experience comes from customer service, healthcare, hospitality or another people-focused environment, you'll have a genuine desire to support others during important moments in their lives.

to join a caring organisation where every conversation has the opportunity to make a positive difference.