Customer Service Advisor

Customer Service Advisor - Great Barr - £24k per annum plus benefits

Main responsibilities of the role will include:

• Manage and prioritise incoming queries via telephone, email and freshdesk
• To have exceptional time management, interpersonal skills and be adaptable and target drive
• Respond to customers in a timely manner
• Understand and fulfil customer requirements
• Remain up to date and knowledgeable on Company products and processes
• Be decisive in problem solving and know when to escalation the issue to someone senior or to management
• Proactively engage with current and potential customers to develop new business and identify areas of improvement
• Upsell our new products and services
• Direct prospects to the sales team when required
• Proactive in asking for customer feedback
• Deal with any complaints or grievances and safeguard the Company's reputation
• Keep accurate records and prepare internal reports and provide these to the Directors
• Collaborate with team members to ensure we are providing the best client experience.

The ideal candidate will have:

• Previous customer service or sales experience is essential
• Be a good team player