Customer Service Advisor
Posted 11 days ago by Jobtailor
Permanent
Full Time
Customer Service Jobs
Cheshire, Chester, United Kingdom, CH1 1
Job Description
Responsibilities 
- Speaking with customers and our branch teams, getting to the heart of what's happened in each individual case.
- Reviewing accident details and assessing whether we can provide a hire vehicle.
- Have open, supportive conversations with customers.
- Working closely with our network to make sure the right vehicle gets to the right person, quickly and efficiently.
- Managing your own caseload and seeing each case through from start to finish.
- Organising vehicle hires and making sure deliveries happen on time.
- Liaising with our branches and regional managers to support smooth operations.
- Sourcing alternative vehicles when needed to meet specific customer requirements.
- Keeping customer records updated using our bespoke internal system.
- Identifying individual customer needs and finding solutions that strike the right balance between being supportive and practical.
- Empathy and great communication skills - you'll genuinely care about your customers and their experience.
- Someone who's confident, self-motivated, and well-organised - you'll manage your own workload and respond quickly when things are urgent.
- Experience in the vehicle or hire sector is a bonus, but not essential.
- Most of all, a positive, problem-solving mindset.