Customer Service Advisor

The Customer Service Advisor role in Wigan is a permanent, full-time position offering a salary of up to £28,272 per annum. Based in Appley Bridge, the working pattern is 37.5 hours weekly, Monday to Friday from 8:30am to 5:00pm. This position involves managing client orders, liaising with suppliers, and ensuring products are delivered on schedule. Key duties include handling telephone queries, monitoring inventory levels, and offering administrative support to the wider team. Strong organisational abilities and clear communication are essential for coordinating deliveries and resolving issues efficiently. This role suits someone dedicated to providing excellent service and maintaining smooth operational workflows.

Customer Service Advisor Location: Appley Bridge (WN6) Job Type: Full Time, Permanent Salary : £28,272 per annum Hours: 37.5 hours per week (8:30am - 5:00pm, Monday to Friday, with 1-hour unpaid lunch)

The Role

We are recruiting for a Customer Service Advisor to join our clients busy and supportive team based in Appley Bridge. This is a fantastic opportunity for someone passionate about delivering excellent customer service while working in a fast-paced, collaborative environment. You will play a key role in managing customer orders, coordinating with suppliers, and ensuring smooth and timely delivery of products. The position also involves handling queries, monitoring stock levels, and providing administrative support across the team.

Key Responsibilities

• Answering telephone calls professionally and courteously
• Processing customer orders accurately and efficiently
• Managing direct shipments from supplier to customer
• Placing orders with internal and external suppliers and arranging deliveries
• Monitoring stock levels in line with demand and supplier lead times
• Managing customer expectations and communicating proactively regarding any issues
• Handling invoice queries and raising credit notes where required
• Supporting across different operational areas, including specification (key accounts) and merchant andamp; distribution
• Maintaining confidentiality when handling sensitive customer information
• Supporting the wider team with any additional tasks as required

About You

• Previous experience in a customer service role
• Strong attention to detail and high level of accuracy
• Excellent organisational skills and ability to prioritise workload
• Outstanding communication skills - both written and verbal
• Confident IT user with good knowledge of Microsoft Office
• Ability to work under pressure and meet deadlines
• Self-motivated, proactive, and a strong team player
• Takes ownership of tasks and sees them through to resolution
• Experience within construction or roofing (desirable but not essential)

Benefits

• 24 days holiday, increasing to 25 and 26 days after 2 years service
• Healthcare cash plan
• Salary sacrifice pension (7% employer contribution / 5% employee contribution)
• Employee Assistance Programme