Customer Service Advisor

Customer Service Advisor Full-Time Automotive Repair Industry

Are you passionate about delivering excellent customer service? Do you enjoy helping people and thrive in a fast-paced environment? We are looking for a friendly, organised, and proactive Customer Service Advisor to join a busy vehicle repair centre. This is an excellent opportunity for someone with strong communication skills and a positive attitude who is looking to build a rewarding career. Full training will be provided. As the first point of contact for customers, you will play a key role in delivering an outstanding customer experience, keeping customers informed throughout the repair process and ensuring the smooth coordination of appointments, vehicle collections, and deliveries.

The Role

Key responsibilities include:

• Welcoming and assisting customers in person and over the phone.
• Booking vehicles in for repair and arranging appointments.
• Providing regular updates to customers throughout the repair process.
• Coordinating vehicle collections and deliveries.
• Liaising with technicians, estimators, and insurers to ensure customers receive accurate information.
• Managing customer enquiries and resolving issues in a professional manner.
• Maintaining accurate customer records and updating internal systems.
• Ensuring a high standard of customer service is delivered at all times.
• Supporting the wider team with administrative duties as required.

About You

To be successful in this role, you will have:

• Excellent communication and interpersonal skills.
• A positive, friendly, and professional approach.
• Strong organisational skills with the ability to manage multiple tasks.
• Good attention to detail.
• The ability to remain calm under pressure in a busy environment.
• Good IT skills and confidence using computer systems.
• A flexible, team-oriented attitude and willingness to support colleagues.

Desirable

• Previous experience in a customer service, reception, or service advisor role.
• Experience within the automotive, vehicle repair, or insurance industry.
• Experience using customer management or booking systems.

Benefits

We offer a competitive benefits package including:

• Salary of £26,836.80 per annum
• Performance-related bonus opportunities
• 22 days annual leave plus bank holidays
• Contributory healthcare scheme with options to enhance cover for you and your family
• Employee discount platform offering shopping and meal discounts
• Access to wellbeing resources, webinars, and exercise classes
• Online GP service
• Company pension scheme
• Full training and ongoing development opportunities

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.