Customer Service Advisor

Customer Service Advisor

Reference: JUL

Expiry date: 16:30, Tue, 28th Jul 2026

Location: Slough

Benefits: A superb range of exclusive, employee only benefits and discounts.

Position: Customer Service Advisor

Salary: from £29,825

Hours: 45 /week Monday - Friday + Saturdays if required (paid at overtime)

This is an exciting opportunity for an experienced Customer Service Advisor to join the UK's leading Accident and Collision Repair specialists in our increasingly busy site in Slough.

As part of a team of specialist Customer Service Advisors you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.

As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience. Driving Licence is preferable.

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there's much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren't limited to)

• fantastic uncapped monthly bonus schemes plusguaranteed average bonus when you're on holiday!
• an additional days' leave to celebrate your birthday each year
• free life assurance (x2 your basic salary)
• exclusive employee vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• A Benefits App giving a huge range of retailer discounts and cashback deals
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Stream Appfor all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.

We are agile. We are experts. We are imaginative. We are reliable.