Customer Service Advisor

Customer Service Advisor

Department: Branch Customer Service

Employment Type: Full Time

Location: Speedy Freight- UK

Reporting To: Gemma Davis

Compensation: £24,600 / year

Description

Join the Team at Speedy Freight - Birmingham

At Speedy Freight, we provide fast, reliable same-day transport solutions to businesses across the UK and Europe. As part of one of the UK's leading logistics networks, we're passionate about delivering outstanding service every single time.

We're looking for a friendly, organised, and motivated Customer Service Advisor to join our Birmingham team. This is an excellent opportunity for someone starting their career in customer service, logistics, or office administration. If you enjoy speaking to people, solving problems, and working in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

As a Customer Service Advisor, you'll be the first point of contact for our customers, helping to deliver an exceptional experience from enquiry through to booking.

• Answering inbound customer calls and emails professionally.
• Taking customer bookings and accurately entering information into our systems.
• Providing transport quotations and building positive customer relationships.
• Working closely with the operations and sales teams to ensure customer requirements are met.
• Supporting customers with enquiries and resolving issues promptly.
• Booking appointments for our sales team with prospective customers.
• Helping identify new business opportunities through outbound calls and follow-ups.
• Maintaining accurate customer records.
• Working as part of a supportive team to achieve service and performance targets.
• Participating in the on-call rota (full training provided).

Skills, & Experience

You don't need logistics experience-we're more interested in your attitude and willingness to learn.

You'll be a great fit if you have:

• Excellent communication skills, both over the phone and in writing.
• A positive, friendly, and professional approach.
• Good organisational skills and the ability to manage multiple tasks.
• Confidence using Microsoft Office (Word, Outlook and Excel).
• GCSEs (or equivalent) in English and Maths.
• A desire to provide outstanding customer service.
• The ability to work well both independently and as part of a team.

We're happy to hear from candidates with experience in customer-facing roles such as Retail, Hospitality, Call centres, Reception, Administration and Customer service.

What we offer

• Competitive salary
• Bonus Scheme
• Company pension
• On-site parking
• Full training and ongoing support
• Opportunities to develop your career within a growing national business
• Friendly and supportive team environment

If you're looking to build a career with a growing business where your contribution is valued and every day brings something different, we'd love to hear from you.