Customer Service Advisor

TITLE: Customer Service Advisor

JOB REF: 11276

EMPLOYMENT TYPE: Permanent

LOCATION: Leicester

SALARY: £26,000 - £28,000 per annum

HOURS: Full time 37.5 hours Mon to Thurs 8.30am - 5pm Fri 8.30am - 3.45pm

We are seeking an outstanding customer service professional to start as soon as possible. This role requires relevant customer service experience within an office and offers opportunities for progression.

The Company

One of the world's leading providers in its field, it also develops, manufactures and sells equipment and consumables.

Size

A true global organisation employing around over 3000.

Why join

A collaborative working culture ensures a progressive forward-thinking environment, which makes employees feel they are at the heart of a groundbreaking organisation.

Role profile

• Order processing
• Tracking shipments
• Arranging returns
• Producing quotes
• Data entry and maintaining accurate records onto the IT system
• Dealing with phone enquiries
• Resolving complex issues
• Looking into available stock
• Asking for prices and going back to clients
• Lots of customer contact which is mainly email based but some telephone work too
• Arranging travel for team members
• Lots of ad hoc admin duties

Person profile

• Previous customer service experience
• Ability to build and maintain customers
• Excellent written and verbal communication skills
• A positive and helpful attitude, with a willingness to learn
• Must have excellent prioritisation skills, and be able to respond quickly to changing needs and demands
• Someone who is confident, has excellent time management, organisational skills, good attention to detail and a passion about giving a great customer experience