Customer Service Advisor
Posted 1 day 8 hours ago by UK AAG Ferraris Piston Service Ltd
We want people who are dynamic and focused on the customer experience, with the ambition to progress and push their ideas forward to grow personally and professionally with the company. Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail and be able to work to deadlines as we strive to give our customers the best experience at all times. The successful candidate will have experience in a customer service environment, whether over the phone, online or face to face, and will enjoy problem solving and finding solutions for our customers. No pre existing knowledge of cars or the automotive industry is required as full training is provided.
WHAT WILL YOU BE DOING?- Answering inbound phone calls and emails from customers
- Responding to voicemails and managing social media interactions
- Providing product advice for vehicle components (training provided)
- Handling pre sale and post sale customer service enquiries
- Performing general office duties
- Liaising with suppliers, couriers and other departments in support of our customers
Monday to Friday, 8:00am to 5:00pm, with one hour of breaks.
WHAT'S IT LIKE WORKING WITH US?Our team values wellbeing and learning; we reward hard work with various benefits.
BENEFITS- 28 days annual leave (5.6weeks)
- Staff discount available across our full range of products
- Access to the AAG Benefits discount hub, providing savings and discounts at a wide range of retailers
- Free onsite parking available 7 days a week
- Secure bike storage for cyclists
- Company pension scheme
Job Types: Full time, Permanent
Work Location: In person (NAPA Way, Rotherham, S668PU)
FPS conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability or any other protected characteristic.