Customer Service Advisor

Customer Service Coordinator
Wolverhampton
£25,500 per annum (£13.28 per hour)

Monday - Friday, 8am-5pm

Temp to Perm

Our client is a well-established specialist manufacturer and supplier, providing bespoke solutions to customers across a range of industries throughout the UK. Due to continued growth, they are looking to recruit a Customer Service Coordinator to join their busy operations team.

This is a fast-paced role where customer service is key. You'll be the first point of contact for customers, ensuring enquiries are handled efficiently and deliveries are coordinated smoothly.

Key Responsibilities:

• Managing customer enquiries and resolving issues in a professional manner
  
  
• Liaising with customers regarding delivery requirements and order updates
  
  
• Coordinating with transport providers to arrange deliveries
  
  
• Maintaining accurate records and updating reports
  
  
• Using Microsoft Excel and internal systems to manage customer information
  
  
• Supporting the wider team with administrative duties as required
  
  

What we're looking for:

• Previous customer service experience
  
  
• Excellent communication and telephone skills
  
  
• Strong IT skills, particularly Microsoft Excel
  
  
• A proactive and organised approach to work
  
  
• Ability to work independently in a busy environment and manage multiple priorities
  
  

If you enjoy building customer relationships, solving problems and working in a fast-moving environment, we'd love to hear from you.