Customer Service Advisor

Customer Service Advisor

Coryton, Essex
Permanent / Full Time
£26,228 per annum + London Allowance

Join Our Customer Experience Team at Calor Gas

Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Coryton. In this role, you'll act as a first point of contact for customers - resolving queries over the phone and in writing, often at first contact.

Working Hours:

Our contact centre operates Monday to Friday, 8:00am - 8:00pm, with shift patterns allocated on a rotational basis. You'll receive advance notice of your scheduled shifts.

• Saturday shifts: 9:00am - 1:00pm (on a rota basis)
• Bank Holidays: 9:00am - 5:00pm (on a rota basis)

Key Responsibilities:

• Respond to inbound and outbound customer calls, providing timely and effective support.
• Process customer orders and handle account administration with accuracy.
• Promote Calor's products and services during customer interactions.
• Investigate and resolve customer complaints in line with company policies and service standards.
• Achieve individual and team performance targets and KPIs.
• Collaborate across departments to ensure a smooth and efficient customer experience.
• Contribute ideas and support improvements in service processes and customer satisfaction.
• Maintain accurate, secure, and up-to-date customer records.

What We're Looking For:

• Strong communication and interpersonal skills, with a customer-focused approach.
• A sense of ownership and pride in delivering high-quality work.
• Ability to stay organised and work effectively under pressure.
• Meticulous attention to detail.
• Familiarity with Microsoft Office; experience with SAP is advantageous.
• Comfortable working in a high-volume, fast-paced environment.

What We Offer:

• 25 days of annual leave
• Holiday Purchase Scheme
• Private Medical Insurance
• Company Pension Scheme
• Free Onsite Parking
• Staff Discounts on Calor Gas