Customer Service Advisor

Posted 1 day 8 hours ago by ZIGUP plc

Permanent
Full Time
Customer Service Jobs
Derbyshire, Ilkeston, United Kingdom, DE7 0
Job Description
Customer Service Advisor

Reference: JUN

Expiry date: 15:24, Fri, 10th Jul 2026

Location: Ilkeston

Salary £28,166.35k pa plus bonus and excellent benefits

Hours: 42.5 per week Mon - Fri, Saturday mornings overtime on a rota basis

Full UK Manual Driving licence essential.

Responsibilities

As a Customer Service Advisor you are the face of our Bodyshop. Working at reception you are responsible for booking customer cars for repair/attention, preparing job cards and files, maintaining an efficient paperwork system, providing vehicle progress reports, arranging and allocating courtesy cars, and collecting payments.

Qualifications
  • Full UK Manual driving licence
  • Excellent customer facing experience
  • Strong administration and IT skills
Benefits
  • Fantastically uncapped monthly bonus schemes with a guaranteed average bonus when on holiday
  • Start with 23 days annual leave, plus public holidays and an extra day off to celebrate your birthday
  • Free life assurance (x2 your basic salary)
  • Exclusive colleague only vehicle leasing schemes
  • Pension and save as you earn share scheme
  • A benefits app offering retailer discounts and cashback deals
  • Well being services including 24/7 GP service, mental health support, physiotherapy, health cash plan, dental plan and travel insurance
  • Stream App for financial wellbeing allowing you to control your pay, put money aside, receive discounts and access a financial coach
  • Part of the larger ZIGUP group, offering long term security and a wide range of mobility solutions across the UK, Ireland and Spain
  • Rewarded for your success with opportunities to boost earnings through bonus schemes
  • Investment in your growth and development within FMG RS and the wider ZIGUP business
  • Commitment to staying at the cutting edge with investments in EV capabilities, workshops and training centres

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.