Customer Service Advisor

Job Overview

Showcase your communication and people skills in a role where you'll be providing the highest levels of customer service and no two days will be the same! Be part of a well-established organization within a friendly and supportive team where you will develop new skills and experiences.

Responsibilities

• First point of contact for customer telephone, email and letter enquiries and follow ups, providing support and guidance on personal scenarios including payments
• Contacting customers to update information held on the system and undertaking checks to see if assistance is needed in any way
• Providing administration duties including compliance of documents, updating personal records, inputting work logs

Qualifications

• Ability to speak Welsh to level 3 and comfortable with everyday conversations and discussions
• Extensive experience of working in a customer focused environment with interpersonal and communication skills, both written and verbal
• Strong administration and customer service experience
• Good IT and keyboard skills with experience of using Windows based applications

Benefits

This is a fixed term position until April 2027, working full time 35 hours per week, Monday to Friday. The role is office based near Llandudno and on an annual salary of £28,210 plus benefits.

If you believe you have the skills and experience then please get in touch today!