Customer Service Advisor

Pertemps are delighted to be working with our public sector client to recruit a Face-to-Face Customer Service Advisor on a temporary basis.

Role: Customer Service Advisor (Face-to-Face)
Location: Edinburgh - SouthWest Locality Office
Hours: Monday to Friday - 36 hours per week
Pay Rate: £14.51 per hour
Start Date: ASAP
Duration: Temporary ongoing

About the Role
This is a fantastic opportunity to work at the heart of your local community, providing a welcoming and professional front-line service.

As a Face-to-Face Customer Service Advisor, you'll be the first point of contact for residents visiting the office-supporting them with enquiries, appointments, and essential services. If you enjoy working with people and making a real difference day-to-day, this role is for you.

What You'll Be Doing

• Welcoming customers and providing a friendly, professional first impression

• Supporting visitors with enquiries and guiding them to the right services

• Managing appointments, including check-ins and issuing tickets

• Taking payments and processing service requests accurately

• Updating customer information on internal systems

• Working closely with colleagues to ensure smooth service delivery

• Handling enquiries with care, efficiency, and a strong customer focus

What We're Looking For

• Previous experience in a customer-facing role

• Excellent communication and interpersonal skills

• A calm, patient and empathetic approach

• Strong organisational skills and ability to multitask

• Confidence using IT systems and handling customer information accurately

• A positive, team-focused attitude

Why Apply?

• Be part of a community-focused role where your work truly matters

• Gain valuable experience within a public sector environment

• Work in a supportive team with a strong customer-first culture

• Develop your skills in a varied and people-focused position

If you're friendly, organised, and passionate about helping others, apply today via this advert!