Customer Service Advisor

Reporting to: Customer Service Manager

This is an office-based role in Wimbledon, working closely with our Customer Service team, warehouse and other departments. Standard working hours apply (42.5 hours per week, Monday to Friday), with the possibility of occasional overtime.

Well-Dressed Tables is seeking a professional, detail-oriented Customer Service Advisor to join our team in Wimbledon. As the first point of contact for orders and enquiries, you'll deliver an excellent customer experience-supporting customers by telephone and email, and ensuring each order is accurately processed through to delivery.

What you'll be doing

• Act as the first point of contact for customer orders and enquiries.
• Take, enter and manage orders on WDT's computer system.
• Process orders, coordinate deliveries and liaise with internal departments to ensure smooth fulfilment.
• Handle queries by phone and email, providing clear, professional responses.
• Process invoices and keep the in-house database up to date.
• Complete general administrative tasks to support the wider customer service function.
• Build and maintain strong client relationships, understanding needs and offering suitable alternatives when items are unavailable.
• Resolve customer issues promptly and professionally, following internal procedures.
• Adhere to company systems and processes to ensure a consistent workflow.

What we're looking for

• Customer service and/or administration experience
• Excellent interpersonal and communication skills (written, oral and listening).
• Strong organisational skills, attention to detail and the ability to prioritise and multi-task.
• Confident IT skills and the ability to learn new systems quickly.
• A calm, resilient and professional approach, especially when working under pressure.
• A proactive mindset with a flexible, solutions-focused attitude.