Customer Service Advisor

Customer Service Advisor

Chandlers ford

Full Time Permanent

Competitive salary

Churches Fire & Security Ltd is a highly recognised, industry leading Fire & Security business and is growing rapidly. Churches Fire & Security has a track record of providing fantastic opportunities to candidates throughout the Country. Due to our expanding team and client base, we are now seeking a customer service advisor.

Customer Service Advisor's role:

• Respond to customer inquiries via phone and email in a fast-paced environment
• Resolve queries efficiently, aiming for a first-contact solution
• Maintain accurate records and document all interactions
• Collaborate with other teams to resolve issues quickly
• Liaise with engineers where necessary
• Stay up to date with products, policies, and regulations
• Deliver outstanding customer experiences every time

Churches Fire and Security is keen to encourage applications from all areas of the community regardless of cultural background, ethnicity, gender identity, sexual orientation, sex or disability and we assess applications purely on the basis of skill. We recognise the advantages of our staff being themselves at work, and see the different views and experiences of people from varying backgrounds as a firm advantage. As an employer we view applications from service personnel or service leavers positively. We are proud signatories to the Armed Forces Covenant and there are many roles within our business which may be suitable for people with an MOD background.