Customer Service Advisor

Overview

This position works 15 hours per week, any 2 days in 6, including bank holidays.

Our customers are predominantly elderly; you will take orders over the phone or via the internet and make outbound courtesy calls.

We aim to exceed customer expectations while continuously improving efficiencies.

Responsibilities

• Take telephone and internet orders and make outbound calls to customers and prospects.
• Support drivers with route planning for upcoming delivery rounds.
• Provide exemplary service on every telephone call or contact.
• Update customer records and liaise with customer relatives as required.
• Ensure customers understand how to cook, store and re order meals.
• Prepare promotional literature and communicate new product details to customers.
• Seek and identify new business opportunities.
• Share best practices with colleagues to improve service.
• Promote the benefits of WFF healthy and nutritious meals to all customers.

Qualifications

Essential:

• Experience in a customer service role.
• Comfortable using a personal computer to manage and process orders.
• Confident telephone manner.
• Attention to detail and accuracy.
• Numerate and good written English; GCSE Maths & English standard or equivalent.
• Ability to work to deadlines.

Desirable:

• Experience in the elderly/care market.
• Experience working in a team environment.
• Full UK driving licence.

Personal Qualities

• Focus on excellent customer service with a caring and empathic nature.
• Enjoy engaging with a wide variety of elderly customers.
• Active interest in getting to know every customer and becoming a trusted friend.
• Good listening skills and the ability to treat each customer as an individual.
• Clear telephone voice that adapts to meet each customer's needs.
• Ability to communicate and relate to people at all levels.
• Self initiative: plan own day and manage own time.
• Act as a link for drivers and customers if problems arise during a delivery round.
• Willingness to learn in house computer systems, manage orders and database tasks.
• Enthusiastic team member passionate about promoting the WFF product range.
• Flexible approach to work content and willingness to help in other business areas.

Compensation

£13.45 per hour + benefits + bonus.

Company Benefits

• Competitive salary - accredited Living Wage employer.
• 33 days holiday per year, including bank holidays.
• Option to purchase up to 5 additional holiday days per year.
• Discretionary annual bonus scheme.
• Pension scheme - employer matched contributions up to 4%.
• Life assurance scheme worth at least 1 annual salary.
• Free turkey or voucher at Christmas.
• Apetito perks scheme including salary sacrifice options and retail discounts.

Non eligibility for Sponsorship

This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.