Customer Service Advisor

Customer Service Advisor

Full Time

Location: Newport Pagnell

Salary: £24-25k

I am looking for someone passionate about delivering top notch customer service, wanting to work within a busy and growing business.

This business is at the top of its game when it comes to providing excellent customer experiences, whether through Events or Reward Programmes, and boasts a huge and very impressive client list.

This role requires a customer service specialist with excellent attention to detail both verbally and written, as 80 % of your contact will be over email and 20 % over the phone.

Key Purpose & Responsibilities:

• To engage in customer interaction providing support to client queries via email and over the phone.
• To process weekly supplier back order reports.
• To surpass both internal and external customer expectations.
• To assist with other administrative work when required.
• Proactively respond to any client service team requests.
• Maintain and update databases according to the needs of the campaign.
• Organise and contribute to the preparation of paperwork and correspondence.

Key Skills:

• Excellent attention to detail.
• Excellent written and verbal communication skills.
• Strong sense of urgency.
• Driven to exceed expectations.
• Excellent relationship builder.
• Good organisational skills.

We are seeking candidates that come from a customer service, contact centre, retail or tech support background.

This role is commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell and Buckingham.